Find answers to common questions about FitCoach — pricing, coaching, features, getting started, and subscription plans.
General
What is FitCoach?
FitCoach is a platform that connects personal coaches with clients who want to achieve their goals. Whether you are looking for a fitness coach, career coach, life coach, or wellness coach, FitCoach provides the tools to manage the entire coaching relationship — from onboarding to progress tracking to feedback.
How is FitCoach different from other coaching platforms?
Unlike generic video-call platforms, FitCoach is purpose-built for coaching relationships. We provide integrated progress tracking, goal management, session scheduling, secure messaging, media sharing, and extension management — all in one place. Coaches and clients do not need to juggle multiple tools.
Is FitCoach only for fitness coaching?
Not at all! While our name includes "Fit," FitCoach supports all types of personal coaching — career development, executive coaching, life coaching, wellness, relationship coaching, and more. Our tools are designed to be flexible enough for any coaching relationship.
How much does FitCoach cost?
FitCoach offers a free tier for clients and a flexible pricing model for coaches. Coaches can choose from monthly or annual plans based on the number of active clients they manage. Visit our pricing page for detailed plan information.
Can I use FitCoach on my phone?
Yes! FitCoach is fully responsive and works beautifully on mobile browsers. We also have native iOS and Android apps coming soon. You can log progress, message your coach, and review goals from any device.
For Coaches
How do I become a coach on FitCoach?
Sign up for a coach account, complete your profile with your credentials and specialties, and start inviting clients. You can also be discovered by clients searching for coaches in your area of expertise. There is no approval process — we believe in giving coaches the tools to demonstrate their value directly.
How many clients can I manage on FitCoach?
Our platform scales with your practice. Free plans support up to 5 active clients, Pro plans support up to 25, and Enterprise plans have no limits. Each client relationship has its own dedicated workspace with progress logs, goals, and communication history.
Can I customize the progress tracking for each client?
Absolutely. You define the metrics, frequency, and format for each client. One client might track daily fitness metrics while another logs weekly career milestones. The system adapts to your coaching methodology, not the other way around.
How does the extension request system work?
When a coaching relationship is approaching its end date, clients can request an extension. You will receive a notification and can approve, modify, or decline the request. This keeps the relationship transparent and client-driven while giving you control over your practice capacity.
Can I share resources and media with my clients?
Yes. FitCoach supports file sharing within the coaching workspace. You can share documents, images, videos, and other resources directly with individual clients. All files are stored securely and organized within each client relationship.
For Clients
How do I find a coach on FitCoach?
You can browse coaches by specialty, read their profiles and reviews, and reach out directly. If a coach has invited you, you will receive an email with a link to join and connect with them. The onboarding process takes just a few minutes.
What if my coach and I are not a good fit?
That is completely okay. Coaching relationships work best when there is genuine rapport. You can end a coaching relationship at any time and find a new coach through our platform. We also encourage open communication — sometimes a single conversation about expectations can transform the relationship.
How do I log my daily progress?
Your coach will set up the metrics and frequency for your progress tracking. Each day (or week, depending on the plan), you will receive a prompt to log your progress. This takes just a few minutes and can include text entries, numbers, photos, or any format your coach has configured.
Can I request more time with my coach?
Yes! The extension request feature lets you ask for additional time in your coaching relationship before it expires. Your coach will review your request and can approve it, suggest a different duration, or decline with feedback. This ensures you always have a path forward.
Is my data private between me and my coach?
Your coaching data is visible only to you and your coach. No other coaches, clients, or third parties can access your progress logs, messages, or shared files. We take privacy seriously and are committed to maintaining the confidentiality of every coaching relationship.
Privacy & Security
How does FitCoach protect my personal data?
We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on SOC 2 Type II certified providers, and we conduct regular security audits. Your data is never sold to third parties.
Who can see my coaching data?
Only you and your coach can see the data within your coaching relationship. This includes progress logs, messages, shared files, and goals. FitCoach administrators do not access coaching data unless explicitly required for support purposes with your consent.
Can I export or delete my data?
Yes. You can request a full export of your data at any time through your account settings. You can also request complete deletion of your account and all associated data. We process these requests within 30 days as required by GDPR and CCPA.
Does FitCoach use cookies?
We use optional analytics cookies to improve our platform, and browser storage for maintaining your authenticated session. You can control your cookie preferences through the cookie banner on your first visit or in your account settings at any time.
What happens to my data if I end my coaching relationship?
When a coaching relationship ends, your data is retained for 90 days in case you wish to reactivate. After 90 days, all coaching data is permanently deleted. You can request earlier deletion or extended retention through your account settings.